Our warehouse operates from Monday to Friday with the exception of public holidays. 

Our order processing time, prior to shipping, is typically 24 business hours, excluding weekends and busy sale periods.

Once your order has been dispatched, we'll promptly provide you with a confirmation email containing the tracking details for your convenience.

*Please kindly note - When selecting Authority to Leave, Five Eights Clothing Co is not responsible for theft or loss of garments - Please only select this option when suitable

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@fiveights.com.au. Please note that returns will need to be sent to the following address: P O BOX ??? ???

If your return is due to a faulty or damaged item, we’ll send you a return shipping label. If your return is due to change of mind or incorrect sizing you will be responsible for the cost of returning these items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@fiveights.com.au.

Our garments typically are an oversized fit. If you prefer a slightly more fitted look Five Eights recommends one size down. Please refer to our sizing guide and models on any product page for a clear visual.

WASHING

• Cold wash on a gentle setting with similar colours. As washing in hot water or an intense machine setting may cause damage to the fabric.
• Please check your machine to see if it heats up the water temperature even when selecting a cold wash cycle. If so, you may need to hand wash to prevent shrinkage.
• Avoid using fabric softener or detergents that contain bleaching agents, as this may damage or alter the fabric colour.

DRYING

• Air dry in the shade as direct sunlight may fade the material.
• Hang or lay flat to dry as soon as the washing cycle ends, don’t leave to soak.
• Do not tumble dry as this may alter the fabric.

STEAMING/IRONING

• Steam and/or Iron on a low setting, on the reverse side.
• Do not steam/iron over any printing, rubber or embellishments, as this may damage the details.

We would recommend reviewing your junk/spam folder to ensure that your order confirmation hasn't mistakenly landed there.

If you're still unable to find it, please don't hesitate to reach out to us enquiries@fiveights.com.au to confirm that your order has been successfully processed.